Topic: Basics
Tutorial

360 degree feedback


360 degree feedback is an essential way to show supervisors and employees the difference between self-assessment and external assessment. The results help the supervisors or employees to develop their personally and professional skills.

To ensure you achieve good results, we will show you how to convert a 360, 270 or 180 degree feedback with easyfeedback. The structure is the same in any case, just more or less perspectives are added.

What does 360 degree feedback mean?
With 360 degrees feedback, ideally 4 perspectives are meant, from which feedback is obtained (in each case 90 degrees per perspective). If a perspective is missing, you call it 270 degree feedback or, in the case of only two perspectives, a 180 degree feedback.

The perspectives of a 360 degree feedback:
 
Perspective 1: Self-assessment of supervisor or employee
Perspective 2: external assessment from the perspective of the manager
Perspective 3: external assessment from the perspective of employees (peers)
Perspective 4: external assessment from the perspective of customers / suppliers


The implementation of a successful 360 degree feedback with easyfeedback depends on 3 components: questionnaire, invitation management and the presentation of the results.

 

The questionnaire setup

If you do not yet have access data, please create an account at easyfeedback. Now begin to build your previously defined and agreed questionnaire in easyfeedback.

We recommend to insert all questions in the questionnaire editor and sort them afterwards on the different pages. You should only place 1-2 questions per page. This way you gain more attention per question. Otherwise the participant would already jump with one eye to the next question and will not focus on the essential.

If you have not yet developed a questionnaire, and also do not yet know exactly how this might look like, then you can use one of our templates for inspiration.

Summary: create a new survey > enter all questions > structualize questions on several pages > check questionnaire with colleagues via the preview link.


Tip:
Each participant in the 360 degree feedback sees the same texts (questions, answers, etc.). It is possible that people participate in this 360 degree feedback several times. In this case it is advisable to place the name of the person to be assessed in the e-mail invitation and in the questionnaire. So everyone knows who is to be judged. 
The placement of the individual name takes place by using placeholders, which are filled with the correct information from the participant list. In our example, it is [custom2]. A question might therefore look like this:

360 degree feedback questionnaire


Placeholder can be used throughout the whole survey, whether in a text element, a questionnaire or in answer texts. You can decide to use it, for example only a placeholder per page, or by every question / answer option. 

When testing, consider that the placeholders are not filled in the survey preview, because the system does not yet have any assignment to any participant data. How to test your survey, you will get later.

 

Invitation Management - setup of the participant list

At this point it becomes very interesting and this part is important for the success of the 360 ​​degree feedback: the correct structure of the participant list.

In order to finally assign the results to the individual perspectives and the supervisor, we need an assignment. Know we could ask for the perspective and for whom you will give feedback, but this method can create mistakes by the participant. Implementation of a participant list reduce errors and offers further advantages.

After creating the questionnaire go to the menu „Participant list“ and create a new participant list. You can know add new participants by import or manually. We import the participants. To do this, you should download an template (all templates include the same content, but in different file formats).

You will now see 10 labeled columns:
 
email  obligation to send the invitations
title Optional for personal speech in invitation
firstname Optional for personal speech in invitation
lastname Optional for personal speech in invitation
referencetext Optional for personalizing the results
custom1 Optional value to filter the results
custom2 Optional value to filter the results
custom3 Optional value to filter the results
custom4 Optional value to filter the results
custom5 Optional value to filter the results

You can now fill all the columns with information, but do not need it. If you do not need one or more columns, leave it blank.

About the column „referencetext“
If you enter a value, like name, number or similar, in the column „referencetext“, this value will be displayed in the single results and by each text response. We also need a assignment by this 360 degree feedback, but if we do so, we can not get out the results anonymously.
Therefore, it is recommended to leave this column blank.

An example structure for our 360 degree feedback looks like as follows:

360 degree feedback participant list

The first column includes the email, second the title, first name is blank, because we only address by lastname, column 4 the last name, and the 5th column referencetext is also left blank.
Columns „custom 1-5“ are important to evaluate the result by each perspective and prepare it for presentation. As mentioned earlier, we need to know who is given feedback and from witch perspective.

For this purpose, we have specified the perspective in column „custom1“: self-assessment, manager, peers or customer. In column „custom2“ we will set for whom the feedback will given: Max Magic, Doreen Super, John Doe

All other columns are blank. You can enter additionally values for filtering the results, for example: custom3 = department; custom4 = location; …

If you have completed your setup in your file, you can add it by import and check your entries. If entries slippery, simply delete the whole participant list, correct your structure in excel and import it in an new participant list again.

As soon as you have finished your survey and preparing your participant list, you can import the list into your survey. To do so, go in your survey to „Invite participants > Email invitation“ and import your list.

Now you can enter and save your invitation text and sender information.

 

Test run
To have a good feeling of your setup, you should start a test run and look up if everything is working.

For this point you should create a second participant list with test participants. Deposit roundabout 3 - 4 participants from different perspectives, to test the evelatuation:
„create new list > insert 3-4 colleagues > import the participant list into the survey > set invitation text and sender details > send invitations > start test run“

Know you will see, if you are included yourself in the list, how the placeholder are filled with the information from the list. If the placeholder will not be filled desired, something went wrong to the assignment you have setup. Please check your entries in columns and the correct spelling of placeholders.

After all test participants have given feedback, go to the evaluation and have a look on the results. Here you can create an example report to test this area too. This point is important. Because if you check after the survey, something went wrong, you can only repair it manually. You will find out how to test the evaluation in the next section.


Note
The test run is like the final survey, only with test participants. In order to send the invitations you need an active survey package, since otherwise you can not send invitations.

Once the test is complete, you can delete the test results from the evaluation to start with clear result.

 

Evaluation and preparing results to report

During the survey and at the end you can always take a look on the results and statistics. Without filtering you will always get the total results.
In case of a 360 degree feedback we need the results prepared by the different perspectives: self-assessment and external-assessment. To get this we have to create several filters. And know the provided information from the participant list will help us.

If we remain our example, first we would like to get the self-assessment of Max Magic. Click on the green dropdown „Total results“ and select below „New filter >“.
Enter the description of the filter in the opening filter menu: „Self: Max Magic“, and click on the „Participant list“ menu. Select in the first selection your participant list, in the second selection „custom1“ and in the third selection „self-assessment“. Know we would get all results of participants who have made a self-assessment. But we want to get only the self-assessment of Max Magic. To get it, please click on „+ filter“. Now we will get a second line in „and“ relationship with the same options. Select your participant list again, at the second selection „custom2“ and in the third selection „Max Magic“. 
If you now „save“ your settings, we will get the results of Max Magic self-assessment.

360 degree feedback filter settings

Now repeat the process and create a filter for the perspective „Manager“ and „Peers“.

360 degree feedback filter settings 2360 degree feedback filter settings 3

With the three create filter, we get all feedback perspectives for the assessment of Max Magic. Depending on the chosen survey package, the following options for preparing the results are available
 
If you have chosen the Light oder Standard package, you have to download the several filtered perspective as .xls or .pdf and prepare your comparative presentation yourself.

If you have selected the Business or Company package, you can directly create a comparison in easyfeedback and download it with no additional manual work.

To do so, please proceed as follows: In the results, click two times on „+ Comparison“ next to the green dropdown. Two additional dropdown added. In the first on the left side, select „Self: Max Magic“, in the middle one select „Manager: Max Magic“ and on the right select „Peers: Max Magic“. Click on „apply“ and you will get a comparison view of the three selected perspectives. Choose your favorite charts and export it by .pdf. Or click on .xls to get the summary of all questions in one file.

360 degree feedback report

For each supervisor repeat the creation of filters and prepare the results to individual reports.


If it is to much for work for you, to create filters for each supervisor and perspective, and your employees should have get automatically insights in his given feedback, please contact us. In addition to easyfeedback, we provide a second tool, which is strongly focused on employees assessment and automatization.