Which format are available to download the results and how can I use them?
You can export the results to Excel, CSV, PDF or SPSS files process them further. You can also export the diagrams seperately as a single graph.

Can I check intermediate results during the survey?
Yes, you can always look up the results and the current status. The results view is always real time.

Can I see the participants' responses who interrupted the survey?
Yes, in the filter settings, you can filter the results by specific criteria. Participants who have interrupt the survey are one of them.

Can I see who gave which answer?
Each survey is anonymous by default. If you change certain settings you could see, who gave which answers. You can learn how to personalize responses in the help center at personalize results.

How long will I be able to access the results of my survey?
Access to the results is completely without any restrictions. As long as the survey exists in your account, you will be able to access the results, and even export them while you have assigned a survey package to it.

When you delete a question, question page or the entire survey, the associated results are deleted, too. After deletion, the data will still be stored in the 14-day backup; from the 15th day on, the data is unrecoverably deleted.

Special characters are not being displayed correctly in Excel. What can I do about it?
When you open the Excel or CSV file by double click, mostly formatting defaults are being applied. Importing the file into Excel (or another calculations programm) should solve the issue.

Please proceed as follows:

We recommend: Export the data to a CSV file
Open a new empty excel file
Import the CSV file

Depending on the version of Excel you can find the import option in different places.

In Excel 2000 / 2002 / 2003, select the menu 'Extras', select 'Import External Data' then the sub-menu 'Import Data'. In Excel 2000, the menu items are called 'Data > Get External Data > From Text'.

In Excel 2007/2010, select the tab 'Data', then select the menu field 'Get External Data > From Text'.

You can select the file from your computer. The import wizard will guide you. There is an option to choose the character encoding. Please select to UTF-8. You should define the field separator, too. You will need the semicolon as a field separator for proper imports.