Topic: Survey setup

Question type: Opinion scale / NPS (Net Promoter Score)


With this scale you can obtain individual assessments. Or simply use the NPS method (Net Promoter Score) to calculate the satisfaction index of your customers. The scale can be adjusted individually.

survey question type opinion scale

Settings and options of the opinion scale / NPS:

NPS method
When activating this option, the scale is automatically set to the standard NPS method (Net Promoter Score).

Number of scales
This option selects the grades of the scale and whether it should start at "0" or "1".

Invert scale
With this option the direction can be inverted, from left to right.

Visual assistance
Instead of description texts for the positive and negative side of the scale, icons can be displayed as well.

Required question
This allows you to declare the issue as a mandatory question. The participant has to answer to this question before he can move to the next page.

Additional text box under the question
With this option you can place a text box directly below the question, e.g. for comments. The text field can be defined freely in its width and row height.

Help icon (tooltip)
With this option, help texts or further information can be placed behind a help icon next to the question title.

“no statement” button to not answer the question
This option is useful if you have a mandatory question. It allows the participants to continue the survey, even if they don't want to give an answer.

Upload Image
In addition to uploading an image directly into the questionnaire, you can also upload an image into the question. The advantage is, that you can place an image between the question line and the answer options.